The rate at which new software implementations fail is alarming. It’s widely researched and documented that up to 70% of all software implementations fail to meet their objectives.
According to McKinsey & Co, 17% fail so badly they effect the very existence of the businesses deploying them.
The reasons for failure range from wrong partner choice, going over budget, missed timelines, lack of clear objectives etc.
Even successfully deployed systems are prone to failure. A key reason for that is poor user adoption.
According to our Partner – ClickLearn, who are a Digital Adoption & User Training platform:
- 83% of senior executives state their biggest challenge is getting staff to use software
- Only 37% of sales reps use their company CRM